Delivering technical
Content at scale
content delivery for digital transformation
Delivering a product to market is a complex process, providing the related content for installation, operation, service, and training is critical to customer satisfaction. Ensuring product-related data is accurate, up-to-date, and available to customers is also complex due to the wide variety of data repositories that house it.
By incorporating content delivery within the digital transformation programs and a digital thread helps ensure seamless access to information. Titania makes it possible for customers to start small and grow incrementally, using it to address focused problems in a cost-effective way or scale all the way up to a fully integrated enterprise-wide solution.
CIMData provides a technical commentary and webinar highlighting how Titania content delivery solutions support the entire lifecycle of content creation, management and distribution.
Read the full report for the complete scope of CIMData’s commentary. Here are a few key takeaways:
- Product-related content comes in many forms that are both authored and derived, including product manuals, service bulletins, parts catalogs, marketing materials, training content in various formats, and many other types of content.
- Ensuring that product-related content is accurate, up-to-date, and available to consumers is complex, due to how that information is created and managed, and the wide variety of data repositories that house it.
- Content delivery systems provide end users with seamless access to information managed in disparate repositories including PLM, ERP, file systems, content management systems, and other enterprise applications.
- Titania Delivery, the content distribution component of Oberon Technologies’ product portfolio, is a SaaS platform designed to assemble and distribute content from complex enterprise landscapes at scale.
- Titania’s effective delivery of product-related information is critical to improving customer satisfaction, improving service technician efficiency, and effective customer retention
Content Delivery is a part of Digital Transformation
Digital transformation is a significant trend in the industry, making data more usable, reusable and actionable. By eliminating data silos and integrating the flow of data to create flexibility, information is more easily consumed, providing the end user the ability to improve output quality. Titania supports many use cases. It can be used to create portals for all content formats and user profiles providing visible value early and often to improve ROI. These elements are crucial to gaining early support from users and management.
Typical use cases include:
Product Documentation – Owner’s manuals, work instructions, test procedures
Marketing/HR – New product introductions, recruiting, standard operating procedures
Field Service – Installation, maintenance and repair procedures, service bulletins and catalogs
Product/part catalogs, installation, maintenance and repair procedures
Knowledge Base – Customer support library, field service technical notes
Training Information – Safety training, field service training
Customer Perspectives
In speaking with several Titania customers, CIMdata found that customers noted portal creation as an important feature. They noted that it allowed them to create custom, actionable data mashups without support from IT or other external development resources. Additionally, customers highlighted the fact that the multi-lingual translation feature reduced associated costs by over 40%.
Webinar Replay:
Delivering Technical Content at Scale
Oberon Technologies® and CIMdata came together to offer a webinar on better ways to distribute product information to improve product adoption and satisfaction.
Topics covered included:
- Discovering the business value unlocked when technical content is connected and readily available across your ecosystem
- Exploring technology and process changes that automate content flow across the digital thread
- Seeing how leading manufacturers are enabling access to detailed service and product information directly from PLM and other critical business systems